Voicemail

What is the best small-business phone system and why?

I'm looking to replace my current, very old business phone system with a new model. I have tried to research for the systems offering the most features but am having a tough time figuring out which systems, if any, provide the features I need. Specifically, I need a system with auto-attendant that can be configured to ring phones in a specific order based on the callers choices. (ie. for sales, system hunts in order of 1,2,3 but for service, system hunts in order of 3,2,1) In other words, I have personel who are very good at sales but can also do customer service and also have personel who are very good at customer service but can also do sales. I want to route calls to the best people without having to dedicate any individual exclusively to one department. I also want the auto-attendant to have the capability to transfer to outside phone numbers. Lastly, I also need voice-mail capability and night attendant. I'm aware that many do these things, but which is the best?

Public Comments

1. Without knowing all of the specifics, I would recommend you look at ZeaCom. Great company, very helpful, they can help you grow and can do all of the things you are asking about and more. You can add more capabilties as you go. This is software, not the hardware, but they should be able to guide you. They were one company I was thrilled with. Here is a very good book I read when I was planning the purchase of our new phone system. I really helped me plan out for today and tomorrow. Call Center Technology Demystified. http://www.amazon.com/Call-Center-Technology-Demystified-No-Nonsense/dp/0970950780/ref=pd_bbs_sr_1/105-2454759-4922010?ie=UTF8&s=books&qid=1182621170&sr=8-1